Cancellations, exchanges or returns
Cancellations
Orders for which payment is not made successfully will be canceled after 3 days.
The right to free termination in contracts concluded remotely or concluded outside the establishment is 14 days in accordance with article 10 of Decree-Law no. 24/2014, of 14 February.
If you wish to cancel an order, you must do so as quickly as possible. To guarantee cancellation, you must contact our customer support, via email at info@farmaciadamisericordia.pt, to confirm whether the item is still ready for dispatch.
If it has already been issued, it will not be possible to consider cancellation.
Exchanges or returns
All items purchased in the online store Farmácia da Misericórdia, can be exchanged or returned within 14 days, in the original, unused packaging and with a copy of the invoice.
Your products will be exchanged or the amount paid will be refunded within 7 days of receipt of the items at our facilities, with the refund being made using the same method by which payment was made. We suggest that you keep proof of shipping when returning the products.
The amount of shipping costs paid by the company is deducted from the refund amount. Farmácia da Misericórdia.
Returns must be made to the following address:
Praça Eng. Armando Rodrigues, 4830-316 – Póvoa de Lanhoso
Collection and re-shipping costs will be in accordance with the customer's geographic area of residence.
Any return/exchange of items must comply with the following parameters:
Return of products in their original state, that is, packaging in good condition, tamper-proof and accompanied by the respective invoice. If the above assumption is not met, no exchange/return will be accepted.
Return for product exchange:
Shipping costs to our address are the sole responsibility of the customer, except in particular cases, such as products damaged during transport/technical problems.
Return for refund:
If you wish to receive a refund, shipping costs will be deducted. Unless the reason for the return is the sole responsibility of the Farmácia da Misericórdia.
The return/exchange will only be made after checking the condition of the returned products.
If you have any questions, do not hesitate to contact our customer support.