Privacy Policy

Access and use of Farmácia da Misericórdia, as well as the products and services available are subject to the conditions presented below.
By using the website, the customer is agreeing to the terms and conditions of use, which may be updated from time to time. We advise you to visit this page regularly to stay up to date with any changes that may have been made.
We reserve the right to withdraw or change products and/or services without prior notice. We are not responsible if, for any reason, the website is unavailable for a certain period of time for reasons beyond our control.
A Farmácia da Misericórdia is not responsible for the use of the information contained on this website by third parties.
Some links contained in Farmácia da Misericórdia redirect the customer to external websites, our partners. By clicking on these links, you will be leaving the Farmácia da Misericórdia. As we have no control over these partners, we are not responsible for their material and/or their operation.
To place an order, the customer must be over 18 years old and undertake to provide true data that allows the successful processing of their purchase.
Any changes to this policy will always be made available in this same location. Our privacy policy is presented below.

Privacy Policy

A Farmácia da Misericórdia, whose social name is Santa Casa da Misericórdia da Póvoa de Lanhoso, is committed to the privacy and security of each customer's personal data, which is only used by the company to process orders and identify customers, offering them a quality personalized service.
All data is necessary to register on the website, to access purchasing functions and other features. They also serve to clearly identify the registered person, as well as to speed up the process of sending and paying for orders.

What information do we collect?

Na Farmácia da Misericórdia, we collect the customer's name, telephone number, home address, email address, age and gender, for use in marketing campaigns, promotions and newsletters. Furthermore, when you make a purchase on our website, we will also collect information about the delivery address and data necessary for payment.
We may also collect other information about your customer experience on our website so that we can improve and optimize our service and available products.

For what purpose are the collected data used?

Customer data allows our employees to process your purchases, notify you about important changes to the site's functionality, carry out research and obtain information for statistical purposes.
We may also periodically send you information about products and services, campaigns, promotions and special offers by email. If the customer does not wish to be contacted for these purposes, they can unsubscribe from the newsletter through their personal account.
A Farmácia da Misericórdia is committed to protecting customer data and it will never be made available to third parties.
We share the minimum information with our partners (example: carriers and/or payment providers) in order to increase the security and quality of the service.
When processing a customer's purchase, it is possible that their data, such as address and NIF, may be disclosed for the purposes of fraud prevention and detection.

PARTNERS

Data provided to partners cannot be used for other purposes not authorized by the data owner.
Under the principles of information and transparency, we inform partners:

DPD Portugal: Carrier that will be used to send orders placed by the USER. Headquarters: Avenida D.Henrique Lot 10-Olivais Sul 1849-003 Lisbon; can be contacted via email support.cliente@dpd.pt and its privacy policy can be consulted at https://dpd.pt/quem-somos/politica-de-privacidade.

HIPAY: Payments Partner (Mbway; Multibanco and Visa References): Company used for payments. Headquarters: Rua Joaquim Bonifácio, 21 – 3º, P-1150-195 Lisbon | Portugal. It can be contacted at (+351) 213 822 199 / portugal@hipay.com and its privacy policy can be consulted at https://hipay.com/

Right to be forgotten

You may, at any time, delete your customer account, however, losing access to it. To do this, you must access “My Account” > “Account Information” and press the “Delete You Account” button, or contact us via email at info@farmaciadamisericordia.pt. A Farmácia da Misericórdia undertakes not to make any communications from that moment on. However, the data strictly necessary to fulfill obligations before the Tax Authority will be stored for the legally defined period.

What are Cookies and what are they used for?

A cookie is a small file sent to the customer's computer that is stored on its disk.
When creating an account on our website, the customer's computer will save a cookie that will allow them to be automatically identified whenever they visit our website again.
Cookies are also used so that our system can follow the customer's steps in a purchase session. If the customer does not accept the use of cookies, he will not be able to use this site.

UPDATE CUSTOMER DATA

If the customer wishes to verify the data they have provided to Farmácia da Misericórdia, you can do it in your client area.
The customer must keep the access data to his account safe, since any action or request made through his account will be his responsibility.
We recommend that you do not save your password in your browser, as someone else with access to your computer could see and use your personal information inappropriately.

SECURITY

A Farmácia da Misericórdia uses one of the safest online shopping systems that exist and is constantly improving its software in order to offer the greatest possible security to its customers.
We use a server certificate, also known as a digital certificate, which ensures our identity, as well as SSL (Secure Sockets Layer) encryption of the transmitted data.
It is worth noting that we are not responsible for any security errors made by third parties beyond our control.

CONTENTS

All intellectual property rights in software and content available through this website are the property of Farmácia da Misericórdia and are licensed and protected by laws and treaties around the world.
The customer may save, print or display the contents of this website for personal use only.
It is not permitted to publish, manipulate, distribute or reproduce, in any format, any content on this site, or link it to any business or company.